Frequently Asked Questions (FAQ)
How do we protect your information?
We take our customers' security seriously and our site is secured using SSL encyption. All web pages under our domain are protected by 2,048 bit encryption. In this secure area, personal information is processed by an official employee of Delta Diamond Products, Inc. Personal information can also be submitted over the phone. To contact an account manager call (800) 618-5000.
How do I cancel my order?
All products with written or expressed warranties will be gladly satisfied, replaced or credited within the warranty time limit. If you wish to cancel your order, call our Customer Service Department during normal business hours. Unless the order is for a specialty item or the product has already shipped, your order will be cancelled without penalty. If your order is for a specialty item, we will have to verify with the manufacturer that the order can be cancelled. You would be responsible for any restock fees charged by the manufacturer. If your order has already shipped, you will have to request an RMA (Return Merchandise Authorization) from our Customer Service Dept. You will be responsible for returning the shipment. There will be a restocking fee and no reimbursement for the original S&H charge.
What methods of payment do we accept?
We accept Visa, Master Card, Discover and American Express. If you prefer to purchase with a cashier's check, money order, personal check or purchase order, you must contact an account manager in our sales department. They will be happy to take your order, determine the freight and sales tax if applicable and advise you of the total. An order paid with a personal check will be held until all funds are available. This may cause up to a 2-3 week delay.
How fast can Delta Diamond Products, Inc get my order to me?
Provided that the product is in stock your order will typically be delivered in 3 to 5 business days. If you need an order immediately, we recommend calling an account manager to ensure that the products are in stock and can be shipped right away. Delta Diamond Products, Inc maintains about 80% of our inventory on a 90 day stock level for excellent service to our customers. We ship from Westlake Village, CA and Olathe, KS, a central location which assures fast delivery. If you're a commercial customer within 25 miles of either location we can deliver your order to your doorstep for a small shipping fee.
What happens if my order is lost or damaged?
Delta Diamond Products, Inc employs professional and experienced shipping people. With all the precautions taken by our staff to ship our products securely it is rare that an order is lost or damaged. In the instance that loss or damage does occur, our customer service department will correct matters to your satisfaction.
Will Delta Diamond Products, Inc sell my name and address to other companies?
Can I order items that are not found on your website?
Yes! If there is a diamond product you have found on another website or in a catalog or store, we will be happy to get it for you. Please send an email or call one of our account managers with your product request.
Will you substitute items that might not be available?
Yes, Delta Diamond Products, Inc reserves the right to substitute comparable brands if necessary.