Ordering

  • We accept Visa, Master Card, American Express, and Discover Card
  • Sales tax will be added to orders from California residents
  • Orders that can be fulfilled through our warehouse are shipped the same day if received and approved by 3:00 pm PST when shipped from our California warehouse. Manufacturer-direct items have varied processing and shipping times
  • Phone lines are open from 8:00am to 5:00pm PST, Monday through Friday. 1-800-618-5000
  • Online orders placed over the weekend will be processed on Monday. If you have any questions you can email us: custsvc@deltadiamond.com 

Shipping

  • No minimum order - All items ship FREE (some exceptions apply)
  • Customers outside of the continental United States (i.e. Canada, Hawaii, Europe, Alaska, etc.) Use the shipping estimator in the shopping cart for shipping costs.
  • We ship most items UPS ground from our CA warehouse. 
  • Some items ship directly from the manufacturer. Lead times are confirmed prior to ordering.
  • If you need to rush your delivery air services are available. Use the shipping estimator in the shopping cart for shipping cost.

Taking the hassle off trucking deliveries.

  • Some items including large and heavy equipment must be shipped by truck to an commercial address.

Warranty, Return, and Exchange

  • Product warranties are covered by manufacturers and may require inspection by a certified service center.
  • Our policy is and has always been to satisfy every customer, if you are not satisfied with any item purchased from us, you may return it, within 30 days, with a copy of the invoice/packing slip for refund or credit.
    • All returns must have a return authorization number. Please call us prior to returning any item. Return Authorization numbers are only valid for 10 business days.
    • Notify us within 48 hours of receipt of shipment of any damaged or defective merchandise.Freight items must be declared as damaged upon receipt.
    • Standard returns must be in new, unused condition to avoid a restocking fee. Exceptions include received-damaged or defective items.
    • Used items are subject to a minimum 25% restocking fee pending inspection and valuation.
    • Factory drop ship items are subject to a minimum 25% restocking fee.
    • Special order items can not be returned.
  • We reserve the right to correct pricing errors.
  • Prices are subject to change without notice and availability is limited to stock on hand.

Security & Privacy

Your personal information including your email, phone number, and address will never be sold to a third party. Your privacy is very important to us and Contractors Direct implements several security measures to protect your information.