- We accept Visa, Master Card, American Express, and Discover Card
- Sales tax will be added to orders from California residents
- Orders that can be fulfilled through our warehouse are shipped the same day if received and approved by 3:00 pm PST when shipped from our California warehouse. Manufacturer-direct items have varied processing and shipping times
- Phone lines are open from 8:00am to 5:00pm PST, Monday through Friday. 1-800-618-5000
- Online orders placed over the weekend will be processed on Monday. If you have any questions you can email us: firstname.lastname@example.org
- No minimum order - All items ship FREE (some exceptions apply)
- Customers outside of the continental United States (i.e. Canada, Hawaii, Europe, Alaska, etc.) Use the shipping estimator in the shopping cart for shipping costs.
- We ship most items UPS ground from our CA warehouse.
- Some items ship directly from the manufacturer. Lead times are confirmed prior to ordering.
- If you need to rush your delivery air services are available. Use the shipping estimator in the shopping cart for shipping cost.
Taking the hassle off trucking deliveries.
- Some items including large and heavy equipment must be shipped by truck to an commercial address.
Warranty, Return, and Exchange
- Product warranties are covered by manufacturers and may require inspection by a certified service center.
- Our policy is and has always been to satisfy every customer, if you are not satisfied with any item purchased from us, you may return it, within 30 days, with a copy of the invoice/packing slip for refund or credit.
- All returns must have a return authorization number. Please call us prior to returning any item. Return Authorization numbers are only valid for 10 business days.
- Notify us within 48 hours of receipt of shipment of any damaged or defective merchandise.Freight items must be declared as damaged upon receipt.
- Standard returns must be in new, unused condition to avoid a restocking fee. Exceptions include received-damaged or defective items.
- Used items are subject to a minimum 25% restocking fee pending inspection and valuation.
- Factory drop ship items are subject to a minimum 25% restocking fee.
- Special order items can not be returned.
- We reserve the right to correct pricing errors.
- Prices are subject to change without notice and availability is limited to stock on hand.
Security & Privacy
Your personal information including your email, phone number, and address will never be sold to a third party. Your privacy is very important to us and Contractors Direct implements several security measures to protect your information.